If there is an issue with your order, you will hear from us. When you place an order, the restaurant receives it via email or fax. Our system makes them confirm the order within a certain timeframe. After several contact attempts to the restaurant, if they do not confirm, we will notify you. You can then call the restaurant to see whats up.[back to top]
After placing your order, you will receive a receipt via email. On the receipt, it will show an estimated ready time for your order to be picked up or dropped off.[back to top]
Our system works really fast, so unfortunately you cant cancel through our software. In cases like these, we ask that you first call the restaurant to cancel your order. After talking with the restaurant and you are in need of a refund, please send us an email at email@example.com[back to top]
No! You only pay for what you order from the restaurant. No extra fees or add-ons! Our system will automatically add in tax and a delivery fee if applicable. You can even add in the tip with your order if you would like.[back to top]
We only transmit the necessary information to the restaurant to complete your order such as contact information and delivery addresses. Because we handle all the order processing, the restaurant does not receive any of your credit card information. Security is of the highest priority so all of our transactions utilize SSL and are PCI compliant.[back to top]
No! When designing our system, we opted not to store any of your credit card information. If you think it would be more convenient for repeat ordering purposes, drop us an email (firstname.lastname@example.org) and we can work on adding this to your account.[back to top]
If you place an order through our site, your statement will show a charge from WeChowDown - Milwaukee.[back to top]
At this time no. However, we are working on adding this feature for businesses in the very near future. If you would like more information about corporate ordering, drop us an email at email@example.com
In the meantime, your business can still place orders using a regular account.
When you are checking out and you click the "Delivery" option, you will see the list of cities that the restaurant delivers to. For the restaurant to deliver your food, your current city must match their delivery city.[back to top]
Your order is emailed or faxed to the restaurant so there should be no errors. However, if you do receive a wrong order, we ask that you first contact the restaurant themselves to try to resolve the issue. If you need further assistance, send us an email at firstname.lastname@example.org with your contact information and a brief explanation and we will get back in touch with you promptly, preferably by phone.[back to top]
Yes! However, we need to talk to the restaurant owner/manager to get them on board first. If you want a restaurant added, do two quick things:
Don't see the answer to your question? No problem, just ask us!